Subject Syllabus
CB-506 (A) - Conversational Systems
CSBS · Semester 5
Course Modules
Learn topic-wise with Hyper AI and revise using mapped PYQs.
Introduction: Overview, Case studiesExplanation about different modes of engagement for a human beingHistory and impact of AIUnderlying Technologies: Natural Language Processing, Artificial Intelligence and Machine Learning, NLG, Speech-To-Text, Text-To-Speech, Computer Vision etc.Introduction to Top players in Market – Google, MS, Amazon & Market trendsMessaging Platforms (Facebook, WhatsApp) and Smart speakers – Alexa, Google Home and other new channelsEthical and Legal Considerations in AI Overview
Basic Python programming conceptsNode BasicsNatural Language Processing: Brief history, Basic Concepts, Phases of NLPApplication of chatbots etc.General chatbot architectureBasic concepts in chatbots: Intents, Entities, Utterances, Variables and Slots, FulfillmentLexical Knowledge Networks (WordNet, Verbnet, PropBank, etc.)Lexical Analysis, Part-of-Speech Tagging, Parsing/Syntactic analysis, Semantic Analysis, Word Sense DisambiguationInformation Extraction, Sentiment Analysis, Affective NLG
Fundamentals of Conversational Systems (NLU, DM and NLG)Chatbot framework & ArchitectureConversational Flow & DesignIntent Classification (ML and DL based techniques)Dialogue Management StrategiesNatural Language GenerationUX design, APIs and SDKsUsage of Conversational Design ToolsIntroduction to popular chatbot frameworks – Google Dialogflow, Microsoft Bot Framework, Amazon Lex, RASAChannels: Facebook Messenger, Google Home, Alexa, WhatsApp, Custom AppsOverview of CE Testing techniques, A/B TestingIntroduction to Testing Frameworks - Botium / Mocha, ChaiSecurity & Compliance – Data Management, Storage, GDPR, PCI
Introduction to Contact centers – Impact & TerminologiesCase studies & TrendsHow does a Virtual Agent/Assistant fit in here?Overview on Conversational Analytics: Conversation Analytics: The need of itIntroduction to Conversational MetricsFuture – Where are we headed? SummaryRobots and Sensory Applications overviewXR Technologies in Conversational Systems, XR-CommerceWhat to expect next? – Future technologies and market innovations overview